I spoke with Omar late on a Wednesday night by phone just before closing. The next afternoon he met me at work for a test drive during my lunch hour. Omar also worked with Brent and Mario to have all the financing, trade, and rebate paper work done so that later that evening all I had to do was sign and drive. My experience was quick and easy. Even 2 days later after I was able to drive in my 2nd trade vehicle the entire team was still hospitable, entertaining, and congratulatory. I love Fiat of Austin and the Nyle Maxwell family! This was my second car deal with Fiat and I could not imagine it was be more memorable then the first! Omar your customer service was fantastic, keep doing what you do!
We purchased a used Fiat from Jonathan a few months ago. Unfortunately I was in an accident shortly after my purchase that totaled my car. I knew that I had to have another Fiat, and my family knew immediately that we would return to Jonathan after our excellent first experience with him. He was able to work within our new budget and actually found me a brand new Fiat and with better features than my totaled one, and for an amazing price. He was extremely helpful and dedicated to finding me a replacement, and we had a fantastic experience. I would definitely recommend Fiat of Austin and Jonathan to anyone looking for a new ride!
My wife and I were very impressed with Greg's attentiveness and customer service skills. So many times business' require staff to provide "customer service" but they only listen to the customer because they have to, not because they really understand customer service.
Greg listened and was genuinely receptive to what our needs were. He worked within our timeframe; he worked within our circumstances; and provided options that reflected our expectations of a new vehicle. Greg even understood my wife's sadness in giving up her long time Audi. Greg could have dismissed that; instead, he acknowledged my wife's feelings and handled trading in the Audit delicately.
With Greg's professional demeanor and customer service skills, our decision to buy became relatively simple. There was no pressure whatsoever. While the price of the car is a determining factor, we have walked away from good deals because staff only cared about making a sale. Our decision to buy, in this case, was the professionalism displayed by Greg; the cost reasonableness of our purchase was secondary.
Greg is more than a car salesman; his a professional! Thanks Greg!
Greeted at door and asked if I was there to see someone specific and when I said no was immediately helped. I expressed interest in a used Chevrolet and was not pressured at all to view any other car. I was hesitant to visit a dealership to purchase a car but was happy I did. A good experience....Thank you Alejandra.
I appreciate all the attention they gave me especially Zaic who was very friendly and very patient with us, agradesco to everyone who made possible the purchase of my car, I recommend this place to everyone to start building your credit and your life cars, thank you very much for everything